Frequently Asked Questions (FAQ)

Is it safe to order online?
Extremely safe. We are using top of the line security systems, with the highest security rating. Any page which has sensitive information on it (for example payment) is encrypted using Secure Sockets Layer (SSL) technology - and it is estimated that the most powerful computers in the world would take 149,745,258,842,898 years to crack the sort of encryption we use. This means that information passed between your computer and our website cannot be read by someone else. Our full security policy is set out on our Secure Payments page.

What is your shipping policy?
This is covered under our Shipping page.

How long will shipping take?
Production of the shoes will generally take up to 15 working days (3 weeks), then it will be posted (which may take up to one week). You will be informed once your shoes are in the mail.

What is your policy on exchanges?
This is set out on our Guarantee page.

How do I buy and pay for a pair of shoes?
Once you find a pair you like, click on its icon, or press the button on it that says 'Choose Options'. You will be requested to enter information such as its size. Once this is done, you need to pay for it (by PayPal or a registered credit card) and it will be sent to the shipping address that you were requested to enter.

How will I be charged?
If you choose to pay by PayPal we will take you to the PayPal website, which will guide you to pay.
If you choose to pay by credit card, we will take payment immediately and will send you an email confirming that your order was successful.

Do you need to register to buy a product?
Yes. This can be done before or after you have selected your purchase.

How do I change details on my account?
Users who have registered with Very Tango Online Store may change their details by going into their My Account area.

Do you have a size guide?
Yes, you can find it when you look into the details of any shoes (by clicking on its icon).

I am having problems using your site, what should I do?
Please go to the Contact Us page and let us know how we can help.

I am a supplier and want to sell my shoes on your site, what should I do?
Please go to the Supply Shoes to Very Tango Online Store area.